# How to use this document? Welcome to Viking Esports Help Center. All your need is here. This is VikingDota Help Center, which includes everything you need to know about our website and services. Use the navigation menu on the right side to find the article you want to read about. * **Introduction:** Introduction about VikingDota and our service, also you can find which payment methods we accept for our website. * **Dota 2 Accounts Buying:** everything you need to know about buying a Dota2 account on VikingDota.com, what to do before and after buying the account, also our warranty program, and other frequently asked question. * **Dota 2 Boosting & Coaching:** everything you need to know about our Boosting & Coaching service, including how to order, what needs to be prepared, how to track the order, and other frequently asked questions. * **Dota 2 Accounts Selling & Booster Job:** this section is for people who looking to be account sellers or boosters. * **Information:** Additional information, from Tipping for the service, Term & Conditions, and many more. # Us & Our Projects Welcome to **Viking Esports**, a professional game-boosting and accounts-selling brand. We are owned by **Iskycorp Limited.** Starting in 2013, with the purpose of bringing the most comfortable game experience to the players, we help thousands of people to achieve their dream. Along with the professional team, our goal is to provide the most professional service to all of our customers. ### VikingDOTA The oldest member of Viking Esports, specialized in Dota2 boosting, coaching and account selling. Born in 2013, after many years VikingDota has risen to be one of the biggest Dota2 service site. With 40 boosters from around the world, many as leaderboard players, VikingDota service always come efficient and professional. *Visit* [*VikingDota*](https://www.vikingdota.com/) {% content-ref url="/pages/u0oExJYKQ9jgQQSiWt6b" %} [Project: VikingDOTA.com](/introduction/project-vikingdota.com) {% endcontent-ref %} ### **BoostingAZ** 2nd member of the team, who is the beast in a lot of games from Wild Rift to CSGO, BoostingAZ provide top-quality service with a high variety of games. The booster team of BoostingAZ can help you handle your order easily, and in the fastest time possible. *Visit* [*BoostingAZ*](https://www.boostingaz.com/) ### **AccGamer** As one of the new projects belonging to Viking Esports, AccGamer is specialized in accounts buying and selling. From Wild Rift to Genshin Impact, we have all kinds of game accounts for you to choose from, with the best price along with professional service. *Visit* [*AccGamer*](https://accgamer.com/) ### **VikingRift** One of the *latest* projects of Viking Esports, VikingRift is where you find the best Wild Rift boosters. Although being a young one, we are second to none in our service quality. Booster teams from all around the world can handle your order on any server, in the most professional way. *Visit* [*VikingRift*](https://vikingrift.com/) ### **NarakaBoost** With the appearance of Naraka in 2021, NarakaBoost was born with the mission to provide the most efficient Naraka service for the player. With a game that mechanic heavy like Naraka, it's not easy for any player to achieve a high rank and learn high-tier strat. NarakaBoost gives people the chance of playing in the right environment, and learn the right attitude to get better. *Visit* [*NarakaBoost*](https://narakaboost.com/) ## **Our core values** ***Professional:*** our service is always being provided with the most professional attitude. ***Efficient:*** being efficient is essential, it's the best way to make a customer satisfied. ***Safe:*** Safety is number one priority, we always prioritize safety when it comes to our service and accounts. All decisions are consulted by professional players and explained carefully to the customer. ***Security:*** all customer data 100% secured with us, you never have to worry about your data when you come to us. # Project: VikingDOTA.com ## **Who are we?** Welcome to **Viking Esports**, a professional game-boosting and accounts-selling brand, owned by [**Iskycorp Limited**](https://help.vikingdota.com/introduction/pages/NklXPi6aMxlbfWLG6dnY#2.-company-contact). Starting in 2013, with the purpose of bringing the most comfortable game experience to the players, we help thousands of people achieve their dreams. Along with the professional team, our goal is to provide the most professional service to all of our customers. ### **VikingDota** The oldest member of Viking Esports, specialized in Dota2 boosting, coaching and account selling. Born in 2013, after many years VikingDota has risen to be one of the biggest Dota2 service site. With 40 boosters from around the world, many as leaderboard players, VikingDota service always come efficient and professional. *Visit* [*VikingDota*](https://www.vikingdota.com/) ## **Our core values** ***Professional:*** our service is always being provided with the most professional attitude. ***Efficient:*** being efficient is essential, it's the best way to make a customer satisfied. ***Safe:*** Safety is number one priority, we always prioritize safety when it comes to our service and accounts. All decisions are consulted by professional players and explained carefully to the customer. ***Security:*** all customer data 100% secured with us, you never have to worry about your data when you come to us. # Why choose us What make our **Boosting Service** great & become the No.1 service in world? * **Many boosting options:** We offer schedule, ban hero, role request, hero request, streaming, ... and many other options that you can use while boosting. With more than 40 boosters, we are ready to follow all your requests while boosting your account. More details here: [link](https://www.vikingdota.com/pages/boosting-feature-explanation) * **Super Fast & Safe:** You don't need to wait long, your account will be boosted very fast by our professional boosters. Our boosters are carefully chosen from different region and has working for us many years, with very restricted boosting rules to ensure the safety for our customer's account. * **Professional Work:** Our boosters always do boosting with Offline mode in your account & we won't use chat unless it's essentially necessary to help with gameplay, also the booster is restricted from responding any messages in your account. * **Secure:** Of course, your account & inventory will be safe with us. As you don't have to turn off steam guard or disable mobile authenticator for boosting service, your inventory is fully under your control. * **Daily Progress Update:** We will send you daily report to keep you updated with your account's progress. * **Order Tracking:** You also can keep track of your order and result on our website: [www.vikingdota.com/tracking](https://www.vikingdota.com/pages/www.vikingdota.com/tracking) * **24/7 Support:** supporting 24/7 with any questions or problems. You can text us via Live chat, Whatsapp, email whenever you need. # 3 steps to buy accounts This's very easy to buy a Dota 2 account on our website. It takes only 2-3 mins to start enjoying the game. ## **Buy a new account in 3 steps** ### 1. Choose the account you are interested in. ***Where do I find those accounts on store?*** Open the Account menu on homepage and go for Currently in-stock ![](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2F0o38g0M8c88fjVee6YR6%2FScreenshot_2364.png?alt=media\&token=0ebad433-0cfc-4e84-9c34-9ad64449dbb3) ***Using the filter to find the account you want:*** * Official Account: account from Vikingteam, come with exclusive warranty from VikingDota ![](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FgQ1CyYFb3dJiW6IriQ0x%2FScreenshot_2365.png?alt=media\&token=36a97eee-bc0f-4960-b1a1-84d05c39d48f) * Finding account by Medal: choose the account you want by Medal ![](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2Fj06xhdIfDr8aVPzE1p1R%2FScreenshot_2366.png?alt=media\&token=78afe0ba-9efa-4e6b-ab0f-107d0f4635ef) * Exclusive Account: account that high value limited items, those items are limited non-tradable, you can only find them in the account that already have it. ![Just need to Sort the price from high to low, Exclusive accounts will go to top](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FssoQ1cenRxYbJK0JaOcV%2FScreenshot_2367.png?alt=media\&token=511fed24-9f84-42cd-83dc-55b81a4ce8bb) * Put in cart and that is all you need ### 2. Check out & process the payment. *More information about our payment methods are below.* {% content-ref url="/pages/SOYfns0hmEi3LFcHAy6c" %} [Payment methods](/information/payment-methods) {% endcontent-ref %} ### 3. Get access to the account & enjoy the game Make sure you don't mistype when you place the order, or the email won't be sent correctly. The account information will be sent to the email you put. Also check your spam mailbox too because sometimes the confirmation email is put into there. After receiving the account information, remember to read our instruction and then you can log in the account.\ *Note: for some email service, the account information will take up to 10-15 mins to get to your email inbox. This is the delay from email service provider when they processing the email, so don't be panic if the email come a little late.* {% embed url="" %} *How to buy a new Dota 2 account?* {% endembed %} # Why shoud buy our accounts? What make **VikingDota accounts** the best choice for your gaming experience? * Instant delivery: after the payment is through, the account will be sent to you fully in matter of seconds. * Safe accounts: all of our accounts are carefully chosen from trusted suppliers who have been working with us for many years. Only the best accounts can go to our store. * Long-time warranty: up to 3 years warranty for the account you bought. * 24/7 support: supporting 24/7 with any questions or problems. You can text us via Live chat, Whatsapp, email whenever you need. # Account types comparison We have **5 types of accounts** on website: Normal, Premium, Exclusive, VAC-BAN & Leaderboards. Please read carefully about the account types below to choose a suitable account for yourself! ### 1. What is "Premium & Exclusive Account"? After reading [the tips to buy a good account](/account-buying/tip-for-buying-an-account), you may still be confused about which account to choose. That's why we've created the tag to make it easier for you to choose. Those are the accounts tagged as shown below.

Dota 2 Premium Accounts

Dota 2 Exclusive Account

The premium & exclusive accounts are all high level accounts, have been playing for hundred of hours, with great behavior scores. So these accounts will help you find matches faster, find better teammates and enjoy the game more alongs the way.

Dota 2 Experience Trophy

These are recommended accounts' the best choice we've to offer! so make sure you take a look at them before giving any purchasable decision. ### 2. Account Types Comparison
FeaturesExclusivePremiumNormal
Dota 2 LevelHigh levelMedium levelStandard level
Hours playedMore than 400 hrsMore than 400 hrsLess than 400 hrs
Trophy ExperienceHigher than 120 LevelsHigher than 120 LevelsLower than 120 Levels
Behavior score7,000 - 10,0008,000 - 10,0007,000 - 10,000
Created timeCreated 1+ year agoCreated 1+ year agoRecently created
Queueing timeUsually 3-8 minsUsually 5-15 minsSometimes it takes 20-40 mins for 10-20 first games, after that the queueing time will be normal.
Teammate & EnemyAlways match up with good teammates (main account players)Usually match up with good teammates Sometimes match up against smurfs (low level accounts)
### 3. Other Types Comparison #### 3.1 **Leaderboard Dota 2 Accounts** **Leaderboard Accounts** are all high-level accounts, that have been playing for many hours, with great behavior scores and skill combined. Top of the top, **Leaderboard Accounts** (Numbered Immortal Medal) are for the best of the best players in Dota 2. In this bracket, everyone is extremely skilled and your Dota 2 game will be immersively intense. All **Leaderboard Accounts** have Silver Care and Gold Care warranty pack, which come with a lot of benefits, including 1:1 exchange for up to 3 months.

Dota 2 Leaderboard Account

#### 3.2 VAC Ban Accounts **VAC Ban Accounts** are the type of accounts which got VAC Ban from other games (CS:GO, FF14...) except Dota 2. So **you still can play Dota 2 normally**. Why are we selling **VAC Ban Accounts**? - These accounts are suitable for players who don't want to spend a lot of money buying an account to play smurf, test new meta or play with friends. Because the VAC ban of other games does not affect the game experience in Dota 2. All our **VAC Ban Accounts** also have Silver Care and Gold Care warranty pack, which come with a lot of benefits, including 1:1 exchange for up to 3 months (same as normal accounts).

Dota 2 VAC Ban Account

| Features | Leaderboard | VAC-BAN | | ----------------- | ----------------------------------------------------- | ----------------------------------------------------- | | Dota 2 Level | Medium level | Standard level | | Hours played | More than 400 hrs | Inbetween 300 Hours | | Trophy Experience | Higher than 120 Levels | Inbetween 120 Levels | | Behavior score | 7,000 - 10,000 | 7,000 - 10,000 | | Created time | Created 1+ year ago | Created 1+ year ago | | Queueing time | Usually 5-15 mins | Usually 5-15 mins | | Teammate & Enemy | Usually match up with good teammates | Depend on the accounts current states | # ⏲️ Prevent Long Queue Time This page's designed to help you understand more about the usual queue time and it conditions. Here's a quick comparison of all of our account types available:
Normal PremiumExclusiveLeaderboardVAC-Ban
Usually ~ 10 - 30 MinutesUsually ~3-15 MinutesUsually ~2-8 MinutesUsually ~3-15 MinutesDepending on the variety of the account
Best Use Within the Associate ServerAble to Cross-Server PlayAble to Cross-Server PlayAble to Cross-Server PlayDepending on the variety of the account
Low Game Hours Count
> 600 Hours (Best With Associate Server)		Medium Game Hours Count < 600 Hours
(Normal Queue)		High Game Hours Count < 1000
(Fast Queue)		High Game Hours Count < 1000
(Fast Queue)		Variety account's Hours (~100-1000+)
For more information, you can check for Account Types Comparison [here.](/account-buying/account-types-comparison) ## How to pick a suitable account for you? We know that our customers' needs differ from one & another, and we at VikingDOTA understand this and place our heart into helping you get a better understanding before your final purchase. So let's have an open conversation on the topic, what type of account is suitable for you? The biggest factor and difference between the accounts on our website is our price range. We at Viking understand that this factor is one of the most important aspects between you walking away and landing yourself a purchase on one of our accounts. But worry not, for VikingDOTA always has your back. We're constantly updating and rotating our discount codes monthly and pushing out automated discounts for all of our services, yes which also includes all of our account types as well.

Our Monthly/Update Celebration blog post contains Discount codes

I hope this will clear a path for more freedom in your purchases with pricing out of the way, now let's talk about your needs. We've more than 250+ accounts and about 30+ account updates daily to our storefront. Variest from Normal to Exclusive type, all in the most affordable pricing with a [Warranty Policy](/account-buying/warranty-policy) involved. We always strike a balance in making our Dota 2 account as affordable as possible and available to all of our customers as much as possible. But with recent updates of Dota 2, it making this harder and harder. But fear not, for we have a solution for this specific problem. If you're on the more popular side of the server ***(e.g. SEA, EU, NA)*** you can rest easy knowing that we've been putting labels for a more comfortable and easy-to-navigate account that works specifically for you so you can enjoy the account ASAP on our site! But if you hail from the fewer regions side of the server ***(e.g. Japan, Korea, Australia, etc)*** then the options have become varied & limited type of account due to the nature of our accounts favoring the popular side & sometimes the account will be unable to find a game. But you're not out of the options just yet!

Our Premium Accounts

While our account type has been limited, our options have not! The best accounts you can find for yourself if you're from the regions that were mentioned above are the Premium accounts archetype which you can find [here.](https://www.vikingdota.com/collections/recommended-dota-2-accounts) If you're more of the collector type of person or don't mind spending more than our average accounts, you will find our Exclusive accounts collection is more to something than meets the eye, with various prestige items from all of the previous, and now unobtainable Battle Pass Season of the International right under your fingertip. You can check more of it [here](https://www.vikingdota.com/collections/exclusive-dota-2-accounts-in-stock)

Our Exclusive Accounts

If you're just looking for a Dota 2 account that works and doesn't mind other flaws that came with the account. We have one of the cheapest and best options for you that's our VAC-Ban account. Which is cheaper than our average account archetype on the website. Sometimes, it even has the best Dota 2 items for half the price of our current price. So don't forget to [check them out too!](https://www.vikingdota.com/collections/dota-2s-vac-banned-accounts)

Our VAC-Ban account

That's everything you need to know to ease off your purchase. We'll be looking for more options and more variables to aid our customers soon. # How to use Dota2 account? MUST-READ: Please read this instructions before start using Dota 2 account **VikingDota won't hold any responsibility in case there are any issues that occur if you do not follow the instructions below.** * **SSFN file:** Due to Valve's new tracking system, please delete the SSFN files before logging in to the account (If you have any) ![Go to Steam folder, click on View tab, check Hidden items box](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FLDA37zMLBuwi2LOwxGfW%2FScreenshot_2124.png?alt=media\&token=0954bf00-0e35-49e9-95a3-b2c203dd87f0) ![Find all the files that begin with SSFN and delete them](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2Fk8kUiiw9YboMNJmHudSC%2FScreenshot_2125.png?alt=media\&token=200e9f83-efb4-423d-a012-d6e2e2492fea) * **Steam region:** click on update store country and **DO NOT ADD** any kind of funds while you are using the account in the first 3 month (for region updating). Valve's tracking system requires you to have 3 months of continuously playing records on your IP before you can add any kind of funds into the account. We won’t hold you responsible if there is an issue that occurs because you didn’t follow the instruction. ![Open your Steam and go to Account details](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FZYMu8TDSH4SqwNwmVXVm%2FScreenshot_2126.png?alt=media\&token=717c400f-9282-46cc-8820-5c65b773f505) ![Follow the instruction](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2F7nEmyiM4SnqY1a6JhuNC%2FScreenshot_2127.png?alt=media\&token=9ec7dbf6-633f-4618-b3c1-4aa9b8598dd6) * **3rd party program:** **TURN OFF** all the 3rd party programs before logging in to the account, because those programs might conflict with the Valve security system and get the account banned. (Riot Vanguard, Garena, Epic Game, antivirus, etc.) * **Steam issue and ticket:** if you have any issue with Steam that leads to a Steam ticket, **DO NOT** ticket or reply to a Steam ticket on your own, please come back to us so we can help you with the full information. We hold no responsibility if you do not follow the instructions. #### How to use Dota2 account? * Firstly you need to log in steam. If you need steam guard code, it’s in the email that come along with the account. If Gmail asked for recovery email, click on “Confirm your recovery email” (***do not choose the option to send code*** to Recovery email) and type the recovery/backup email you find in the account info section). Open Dota 2 and check MMR, conduct... ![Example](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2Fax8Xq686W8aWN8jYTZ35%2Fimage.png?alt=media\&token=098f3a84-3c3b-40cf-aa4d-7976ef4db5e6) * Secondly, go to the Setting section, change your contact email address and Steam password * *Changing Email:* ![Go to Account details](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FYDol37pkAIk37KNsv5iR%2FScreenshot_2126.png?alt=media\&token=4e4a4aa1-4575-4799-9bf2-e2a417f1926f) ![Click on Change my email address](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2Fssrau1nYrZ14XDaciYnf%2FScreenshot_2129.png?alt=media\&token=0a6baaa5-99ef-49d5-a7e0-ac326a368c51) ![Click on I no longer have access to this phone number](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FbenPA7ZkG1JOJKWuH9zy%2Fimage.png?alt=media\&token=6d4d2e98-9880-4e9b-bb93-8296f939cdcf) ![Click on email an account verification code to the email](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2Fepj5XRkkR9FqNc8m7UZy%2Fimage.png?alt=media\&token=97670231-d063-433d-ab5d-9ff2dec19357) ![Get the code from email and put it here](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2Fy06TyRmhgYSsDtq9Q1ti%2Fimage.png?alt=media\&token=a0d74457-e579-46fb-a34e-533ad51ba066) ![Enter your new email address, get the code from new email address and click Confirm](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FnCCpa0MNj4eUNjSQ8gvJ%2FScreenshot_2130.png?alt=media\&token=258c7020-1bc7-438e-bce4-7113a8d3d64b) * Changing password ![Find Change my password in Account details](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FZuftClBLTKhfBhrN44uz%2Fimage.png?alt=media\&token=0ffb6dd4-46ce-4633-a380-452c6a4fb053) ![Go through the same process to get the code to your email](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FtIYWAxvBvSkx9exuwCBV%2Fimage.png?alt=media\&token=fc30d27a-1cb8-47c5-9bb1-5974f46dd9a2) ![Enter the code you get in the email, then setup your new password](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FtQBUHJPuRkuXxYQuvezY%2Fimage.png?alt=media\&token=522731a9-8fa8-423a-a062-b0de7391980a) In any case, if you encounter any errors during access to the account. Please create a ticket on our [discord server](https://www.vikingdota.com/discord), and we will be there to help you **ASAP!**

How to create a discord ticket with Viking Esport's discord server

# Warranty Policy "Warranty" is hereby defined as a product purchased attached to an account purchase. ## I. Warranty Information & Packages Every account purchased on VikingDota.com is covered by a "**standard warranty**". The **standard warranty** protects you from an account recalled by the original owner or a ban because of our company. In the event of your account becoming unplayable, we will offer store credit which can be used towards any product on our website or the exchange/refund (depending on your warranty package). Our standard warranty only covers recalls by the original owner and bans that are our fault. Third-party programs, in-game behavior, account sharing, or any other form of negligence are not covered. Also, this warranty does not transfer to any other parties and any attempt to sell or trade your account will void our warranty. {% hint style="info" %} **Standard Warranty is free for all Dota 2 Accounts on VikingDota.com** {% endhint %} In addition, we are offering 2 paid warranty packages: **Silver Care & Gold Care**. We have a very clear policy for return/refund after purchase. It depends on the warranty pack that you buy along with the account. Check it out below.
FeaturesSTANDARDSILVER CAREGOLD CARE
PRICEFree+10%+25%
COVERING PERIOD7 days30 days360 days
GENERAL FEATURES
Safe Guarantee (No VAC, LP, Ban Warning or any other restrictions)✔️✔️✔️
Information Instant Delivery✔️✔️✔️
Full Access (Account, Email)✔️✔️✔️
CUSTOMER SUPPORT
Log in & Start playing✔️✔️✔️
Change information (Email, Password)✔️✔️✔️
Owner VerificationOnceTwiceTwice
REFUND/EXCHANGE
Can't find game/play Dota 2Full refundFull refundFull refund
Get banned (By our fault)Full refundFull refundFull refund
Get banned (By your fault)Support to write ticketSupport to write ticketSupport to write ticket
Owner verification when adding game/payment methodsSteam support ticket onlySteam support ticket onlySteam support ticket only
Totally Untouched1:1 Exchange or Full Refund in 2 days 80% refund from 3rd day onward1:1 Exchange or Full Refund in 7 days 90% refund from 8th day onward1:1 Exchange or Full Refund in 30 days 90% refund from 31st day onward
Play game onlyNo exchange / refundBuy back at seller price (<=60% website)Buy back at seller price (<=80% website)
Account lost (Can't recover)1:1 Exchange same price account within the warranty period.1:1 Exchange same price account or full refund within the warranty period.1:1 Exchange same price account or full refund within the warranty period.
> *Warranty does not cover bans, mutes, punishments, lost wealth on accounts, stat damage, champions loss, points loss, gold loss, item loss, name losses, vac-bans and more. Warranty solely applies to the purchase value of the account, it does NOT insure any other damages to your account in any form.* ## II. Frequently Asked Questions
If I added a credit card & got locked, what should I do?
I'm not interested in the account, can I return it? In case the account is totally untouched (not played any games, no wallets/funds/games added), depend on the warranty pack, you can return the account for an 1:1 exchange or full refund. But remember after a certain amount of time, we can only be able to issue a partly refund on the totally untouched account.
I already played some games in the account, am I able to return it? If you only play games in the account (not adding anykind of wallets/funds/games), depend on the warranty pack, we won't be taking back the account or can consider buying back at seller price.
I lost the account after 3 months, what's now? During the eligible time for recover (7 days/30 days/360 days for Standard/Silver Care/Gold Care), if the account is lost and we can't recover it for you, we can give you a 1:1 exchange or issue a full refund depend on the situation.
For any other issue that not covered in warranty terms, VikingDota will work with the customer to find the best solution. VikingDota will be the one who have the final decision on it. # Tip for buying an account Buying Dota2 Accounts requires some bit of patience, knowledge and discipline. You should read this topic before decide to buy a new Dota 2 account. Here are a few things to keep in mind so that your buying doesn't end up in losses. These essential tips will help you make the best decisions. ### 1. **Understand the Price** The Dota 2 market or any other markets, they are the same. They all based on value and needs.\ An account's price is mostly based on: * MMR/ Rank/ Medal * Items ( ingame item, steam's items/games ) * Level/ Hours For MMR/Rank/Medal, it is easy to understand that the higher MMR will be more expensive. But lifestyle changes everyday. Accounts from 2k to 6k++ are easy to find while under 1k MMR range are hard to find an accounts. People enjoy more and more playing at low bracket to troll, party up or just simply help your friends rank up faster. The need of low MMR accounts is raised, the price is also raised. That's why you may be surprised with a 5k MMR account is cheaper than a 3-digit MMR account. Every item has its price, but they won't be the same price as you may see in the official shop of the game. Some of the items are limited & can't be bought on steam market, you only can buy these items by buying a new account that has these items inside. Level ingames or Hours played should be a new thing to most of you but it is the most important.\ There are 2 type of account: clone/smurf account account and main account. Main account is the first/ the only account that one person play the most. Clone/Smurf accounts are created by anyone who already had their main account. The player played them until the MMR showed and he sold them. Clone/Smurf doesn't mean they are created/played by high Ranked Players. What make the different here is the level/hours played: main accounts always have high level above 4x level ingame or 7xx hours while clone/smurf accounts have only around under 2x level or 1xx hours. Dota 2 system has its algorithm to launch and match players for the game. Main accounts will be easier to find game ( most of the time wont match up with clone/smurf accounts ) while Clone/Smurf accounts will be put in a long queue to match up with other similar accounts ( which makes the queue time is longer, game is harder ) - this will happen when you are queueing for match alone. ### **2. Know your Needs** With all those information up there, you now understand the concept of how the price is scaled\ So the question is ''What do you need''? Considering all issues, after looking for the MMR filter and items along ( if you really need one ), you only need to choose for clone/smurf account or a main one. If you are playing with your friends party up together, then it wont be a matter anymore because clone/smurf account is a better choice as its price is cheaper than the main one. If you are playing alone, a main account will be perfect as you dont want to queue so long end up playing against other clone/smurf account in a hard game. ### 3. Balance your Budget You may see various offers with different prices for accounts with similar details. So what is the different? [Account Guarantee Policy](/account-buying/warranty-policy) makes the differences here. Coming to VikingDOTA, we are proud to say that we have the most complete and the most comfortable Warranty Pack: 3 options to choose covering up to 3 years length and most important Account's conditions for users. ### 4. Check out our recommended accounts We have a special tag for good accounts (it's "**Recommended**"). The recommended accounts are all high level accounts, have been playing for many hours, with very good behavior scores. So these accounts will help you find matches faster, find better teammates and enjoy the game more fun. ![](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FpViPISFvqcMrwlvFDajJ%2Fz3629769149671_a9ada45f870cfbfd467d369a7e31ed4c.jpg?alt=media\&token=39a913b9-a171-4ac2-9e54-a11ff8bb111e) {% hint style="info" %} More information about Recommended account [here](/account-buying/account-types-comparison) {% endhint %} # Other questions ### 1. How long it take to receive account information? It's almost instant. You can find the account information in your mailbox and log in account right after your payment. See the instruction [here](https://www.vikingdota.com/pages/how-to-download-account-information) ### 2. Will the account be mine forever after I purchase? Sure, the account will be yours forever and you can do anything with account after your purchase. We are the biggest and most trusted MMR Accounts seller in all servers. You won't find any seller which have more accounts than us. ### 3. It is taking so long to find a game, what is happening? After last several updates, some of the users (especially users with multiple accounts or lower than 8000 behavior points) has been put into special queue by Valve system when they use new account that didn't login to their PC/IP address before. This based on the factor that the new account didn't have activities record on your PC/IP address yet. To fix this, you simply just need to play unranked matches constantly for 1 week, after that you can find ranked matches normally cause the account now already had your activities record on the account. Also please remember to follow the Article '' [How to use Dota 2 account](/account-buying/how-to-use-dota2-account)'' and complete all the steps we give you there so that you can avoid most issue because of playing a new account. [Recommended Accounts](/account-buying/account-types-comparison) are the best choice so make sure you take a look at them before giving any decision. ### 4. I forgot the account information, where can I get it again? You just need to login to the website using the email you place the order, then follow this link to send the account info again to your email: # How to sell your account? There are 2 ways to sell your Dota 2 accounts to VikingDOTA: 1. Sell it directly to us via our account manager 2. Become our partner (by joining our [Partnership Program](/account-selling/partner-program)) ### I. Sell your account directly to VikingDOTA You need to contact our account manager to sell your Dota 2 accounts, the information is below: {% hint style="info" %} Facebook: [**https://www.facebook.com/tung.tranquang.58**](https://www.facebook.com/tung.tranquang.58) Discord: **VikingDOTA.ATEE#7014** Email: **** {% endhint %} Before starting to sell your account to us, your seller profile have to be verified before the account being checked. After you are verified, your account will be checked. Any seller that can't verify won't be able to sell. Basic account buying requirement: \- MMR: under 5000 \- Behavior: over 7000 conduct point \- VAC/ban: none \- First mail: must have Any valuable items will be checked and counted toward the price when we contact for the final price. After that our team will check on it and will contact you if we decide to buy the account or not. ### II. Become our partner If you can provide more than 20 accounts / month, you are able to join our Partnership program. You will get more profit & benefits when you become our partner. More information below. {% content-ref url="/pages/LDXDLMYMTNMlOSJRNxIh" %} [Partner Program](/account-selling/partner-program) {% endcontent-ref %} # Partner Program **VikingDOTA** is constantly expanding our product and service range, and to meet this goal we have planned to spend more money on marketing in order to sell more Dota 2 Accounts on our website in the near future. We are currently looking for partners who are able to supply at least 20+ Dota 2 Accounts per month. We've completed the new system for partners to help them: \- Upload accounts directly to our website with custom price. \- Control the revenue, issue rate, lost rate, number of sold our accounts by your own. \- Withdraw money after sold out easily. & more... We have 6 tiers of partners, you can check them on the below page. {% content-ref url="/pages/WxVBlDptFXiKB6HxVVyL" %} [Partner Tiers, Benefits, Commission Fee & more](/account-selling/partner-tiers-benefits-commission-fee-and-more) {% endcontent-ref %} Interested partnerships may contact us at **** by providing your company / personal profile and background for review. Or you can fill in our partner application form below. {% embed url="" %} Partner Application {% endembed %} Thank you. # Partner Tiers, Benefits, Commission Fee & more ## I. About our partner program: With over 8 years of experience in Dota2 account selling and over 6 years in game accounts selling in general, Viking Esports system is one of the biggest game accounts selling in the Asia region now. With Viking Esports, sellers (aka Partner on Viking Esports system) can reach huge amounts of customers through our website systems, as we have multiple websites aiming for each of the targeted customers based on the variation of the account. ## II. Why you should become Viking's partner * Start selling your accounts right away without any more * Joining our community of account trading. * Great commission rate * Great benefit for long-time/active partners, you won’t have to worry about finding customers one by one anymore. * Fully tracked and automatic selling system, easy to use and can access anytime. ## III. Partner Tiers After your profile is accepted by Viking Esports, you become our Partner. You first partner tier is New Partner. When you achieve 4 criteria as below, you will reach higher tier.
TierSalesCommission FeePayout PeriodReserve PercentReserve Period
Entry-Level0$ - 1,000$39.5%14 days10%90 days
Official Partner1,000$ - 5,000$38.0%12 days9%80 days
Regular Partner5,000$ - 20,000$36.5%10 days8%70 days
Premium Partner20,000$ - 50,000$35.0%8 days7%60 days
Elite Partner50,000$ - 200,000$32.5%6 days6%45 days
VIP Partnermore than 200,000$29.5%5 days5%30 days
{% hint style="info" %} **Received Amount** = **Revenue \* (1 – Commission Fee)** {% endhint %} ### Criteria Explaination: * Sales: Total money of sold-out accounts (after payment gateway fee – if any) * Commission Fee: There are no charges imposed on registration and you can set up your listings for free. Hereafter, we charge a fee for every successful transaction based on the order value. * Payout Period: The time you have to wait to withdraw your money after you got a sale * Reserve Percent: An account reserve is an amount of money that's put on hold in your Partner’s account to help cover potential financial risks, such as payment reversals you may receive like unrecovered account or claims * Reserve Period: The time that we will hold your money to make sure every issues can be solved easily (charge back, refund...) ### Partner Benefits
Entry-LevelOfficial Regular Premium Elite VIP
Sell normal accounttruetruetruetruetruetrue
Sell premium accounttruetruetruetruetruetrue
Sell exclusive account (100 - 1000$)falsetruetruetruetruetrue
Sell exclusive account (> 1000$)falsefalsetruetruetruetrue
Use yellow labelfalsefalsetruetruetruetrue
Custom discount codefalsefalsetruetruetruetrue
Payout Priorityfalsefalsefalsetruetruetrue
Custom email marketing campaignfalsefalsefalsetruetruetrue
Custom Labelsfalsefalsefalsefalsetruetrue
VikingDOTA Mailboxfalsefalsefalsefalsetruetrue
VikingDOTA Livechat Accountfalsefalsefalsefalsefalsetrue
# How to order a boost? It's very easy to make a boosting order on VikingDOTA. Please follow our below instructions step by step. * Choose the service you want from our website: ![Choose the service you want from our website](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FC9DtVFSWex3fufSHYAnC%2FScreenshot_2149.png?alt=media\&token=9e1a94f4-0ef6-4c02-9481-682012de1c6f) * Fill the information in the boost service, then continue the steps to place the order\ *Note: make sure you use the right email, we track customer by email so if you use the wrong one you can't track your order.* ![Fill all the information and choose the options you like, then Add to Cart](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FPP9YZQapcF2dHtVE6sez%2FScreenshot_2151.png?alt=media\&token=71ff5bf4-9c9d-4faf-90fe-0248c96cc1ff) ![Check the order again and Checkout](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FuhGFgTU3I24TvLr72I7a%2FScreenshot_2152.png?alt=media\&token=fe7a64e1-7dd8-4623-85f2-40a27d641b50) ![Fill in all the information then Click Continue to payment, you can also use your Discount code here](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FXUryfgqSrvjB6tTNSAJ0%2FScreenshot_2154.png?alt=media\&token=2b2d0e05-1ea6-44c8-8b03-9fb99b7eebee) ![Check the information for the last time, then click Complete the order](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2F60POJ33QxlKAxRa3Cjs6%2FScreenshot_2155.png?alt=media\&token=99f85872-b95e-4355-aac3-5dd81c8d84aa) * After the payment is successfully paid, you will be directed to this page ![](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FeeGibt8Ljc5NmNUUXDMO%2FScreenshot_2157.png?alt=media\&token=5a42a8a9-b691-4fe9-a273-ed4c020ca797) * You will also receive a confirmation email to your mailbox too: ![](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FfHahIDTbTB0xvhhtJ3AK%2FScreenshot_2158.png?alt=media\&token=3dfae95d-f5f2-44f3-9f67-532a675bc225) * To see how to track your order, go to our "[Track your order](/dota-2-boosting/track-your-order-newest-update/tracking-v.1-old-version)" page right next to this # All boosting services Explain all our available Dota 2 boosting services on VikingDOTA ## How DotA Services works? * You give out a down payment for improving your performance in Dota 2. * We offer many services by our **VikingTeam** with more than 40 boosters (7,000 - 8,000 MMR) ## **DotA 2 Main Services:** ### Solo Queue: * [**MMR Boosting**](https://vikingdota.com/collections/dota-service/products/mmr-boost) - Help you increases your MMR to the extends of your willing. * [**Medal Boost**](https://www.vikingdota.com/products/medal-boost) **-** Help you get your desire medal without any hassle. * [**Behaviour Score**](https://www.vikingdota.com/products/behavior-score-improvement) - Improve your Overall conduct within the game. * [**Role Queue**](https://www.vikingdota.com/products/role-queue-boost) - Improve your current pools of Rank queue within the game. * [**Smurf Maker**](https://www.vikingdota.com/products/smurf-clone-maker) **-** Removes all hassle in creating a new Dota 2 Accounts. * [**Derank Boosting**](https://www.vikingdota.com/products/dota-2-derank-service) **-** Help you decreases your MMR to the extends of your willing. * [**Calibration**](https://vikingdota.com/collections/dota-service/products/mmr-calibration-service) - Net you the best MMR result after the requirement TBD games. * [**Low Priority**](http://www.vikingdota.com/products/low-priority-removal) - Remove all low priority games in your account. * [**Winrate boost**](http://www.vikingdota.com/products/win-rate-boost-service) - Help you get better winrate by using specific hero / role. ### **Duo Queue Services:** * [**Partner In Crime**](https://www.vikingdota.com/products/partner-in-crime) - A service aims to help you find a suitable teammates from our boosters. * [**Calibration**](https://www.vikingdota.com/products/duo-queue-calibration) - We aims to give you the best results out of your Calibration games w/ you. * [**Rank Up**](https://www.vikingdota.com/products/dota-2-duo-queue-rank-boost) - A series of try-harding ranked sessions with your favorite booster(s). * [**Net Win**](https://www.vikingdota.com/products/duoq-net-win) - A series of try-harding winrate (Normal) sessions with your booster(s). ### **Dota Plus:** * [**Hero Tier**](https://www.vikingdota.com/products/hero-tier-boost) **-** Removes the grinding sessions that you have to face with any heroes. * [**Battle Cup**](https://vikingdota.com/collections/dota-service/products/battle-cup-service) - Win the battle cup every weekend for you during the cup event. * [**Quests/Challenge**](https://www.vikingdota.com/products/quest-boost) - Help you win the weekly challenges of your selected heroes. ### **Arcana Unlock:** * [**Drow Ranger**](https://www.vikingdota.com/products/drow-ranger-arcana-style-2-unlock) **-** Hassle-Free of the unlocking process for **Drow Ranger** Arcana Style 2. * [**Wind Ranger**](https://www.vikingdota.com/products/windranger-compass-of-the-rising-gale) - Hassle-Free of the unlocking process for **Wind Ranger** Arcana Style 2. * [**Queen of Pain**](https://www.vikingdota.com/products/qop-arcana-the-eminence-of-ristul) **-** Hassle-Free of the unlocking process for **Queen of Pain** Arcana Style 2. * [**Phantom Assassin**](https://www.vikingdota.com/products/phantom-assassin-arcana-style-unlock) - Hassle-Free of the unlocking process for **Queen of Pain** Arcana Style 2. And many [more...](https://www.vikingdota.com/collections/dota-2-arcana-unlock) ### **Battle Pass:** * [**Craven Crawl**](https://www.vikingdota.com/collections/battle-pass-2022-services/products/cavern-crawl) - Unlock the 3 exclusive sets from the yearly releases alongs with style. * [**Rank Double Down**](https://www.vikingdota.com/products/rank-double-down) - Gain double MMR with Double Down tokens during battle pass event. And many [more...](https://www.vikingdota.com/collections/battle-pass-2022-services) ### **Seasonal Service:** * [**Aghanim's Fragment**](https://www.vikingdota.com/collections/seasonal-events/products/arcane-fragments-boost) **-** Unlock Upgrade for your next Labyrinth run. * [**Labyrinth Level**](https://www.vikingdota.com/collections/seasonal-events/products/ascension-levels-unlock) - Unlock the next difficulty for your Labyrinth run. And [more...](https://www.vikingdota.com/collections/seasonal-events) ## Other Services: [**Phone Number**](https://www.vikingdota.com/products/phone-number-for-dota-account) - Help you out with your phone number problem to play Dota 2 Ranked Mode. [**Request an Account**](https://www.vikingdota.com/collections/other-services/products/request-account) - Scout out the desires account within lightning speed respones. [**Recover an Account**](https://www.vikingdota.com/products/steam-account-supporting-service) - Help you recover the long lost accounts. [**Tip**](https://www.vikingdota.com/products/tip-us) - Show your gratitude in a most helpful way towards our **boosters/supporters**. ## **Our Payment Methods** * We accept some payment methods: Paypal / Skrill / Visa / Master card / Steam Items (*Read more:* [*Payment methods*](https://www.vikingdota.com/pages/payment-methods)) * For more questions, please contact us through our contacting channels, we will help you. # Track your order (Newest Update) Make sure that you already joined our Discord Server. ### I. Introduce the new order tracking system We wanted to take a moment to introduce an exciting new feature that we have recently implemented: our brand-new Order Tracking System. At VikingDOTA, we value your time and want to ensure that you have a seamless and transparent experience when using our MMR Boosting service. Our new Order Tracking System is designed to provide you with real-time updates on the progress of your order, empowering you to stay in control every step of the way. {% embed url="" %} *Watch our instruction video now* {% endembed %} {% embed url="" %} *Our Discord Server for the new order tracking* {% endembed %} ### II. New **key features and benefits** 1. **Streamlined Progress Monitoring:** You can now effortlessly track the progress of your Dota 2 MMR Boosting order through our dedicated Discord server. No more need to wait for manual updates or wonder about the status of your order. 2. **Real-Time Notifications:** Our system will notify you about significant milestones and achievements achieved during the boosting process. From division advancements to winning streaks, you won't miss a moment of your progress. 3. **Instant Communication & Support:** Our Discord server provides a direct channel to our professional boosters, allowing you to communicate with them and receive timely responses to any queries or concerns you may have. 4. **Enhanced Security and Privacy:** We understand the importance of maintaining your privacy and account security. Our Order Tracking System ensures that all your personal information and gaming credentials are protected at all times. ### III. Detailed instructions 1\. First, make sure you use the email that is the same as the one you put for Order (or the same email you used for the payment) to check for the Email Verification and Order Number. 2\. Check said email for our confirmation email and follow our instructions

The email confirming your order's ready to be served

This verified you've joined our Discord server

3\. After finishing step 1, please follow our instructions below to get the Discord ID.

Step 1

Step 2

Step 3

Step 4

4\. After finishing our step, Click on Track Your Order and You're in!

Example of our tracking via Discord

**Useful Tips:** * You can freely talk to our boosters at the assigned tracking order. * Contacting us via our LiveChat with any issue/request is always the best solution * Remember to read our ruleset so there will be no trouble during the service # Tracking v.1 (Old Version) This tracking version is no longer available from Jul 15th, 2023 Welcome to VikingDOTA. If this is your 1st time using our boosting services, let us guide you how to use our Tracking System.\ I. First, make sure you use the email that is the same with the one you put for Order ( or the same email as you used for the payment ) to log in our website. II. Look at the top right of our website and click:
![Click 1 then 2](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2F5f6yDbRrg691XPHwKj4r%2Fimage.png?alt=media\&token=5cc17ba7-0322-4cdb-851c-f991e38b4ba3) ![It will lead you to this page and here is your list of Orders](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FxejtQWd9RR0jzfWVWmvF%2Fimage.png?alt=media\&token=643abfe0-b076-441f-91b0-600b1bb8a460) III. Click ''Track'' to go into the Order you need IV. Button instruction: ![Update account: change the Steam account details of this Order Edit options ( Plus/Ultimate pack only ): change the details of the Order All messages: go back / show messages of the order Send messages: enter to send message to the booster in the tracking order Pause: to request a pause for the order Feedback: give comment for the order Leave a tip!: tip for the booster or service if you like it](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2F7bgwfiJ5PRPDruAV01gU%2Fimage.png?alt=media\&token=488be3d4-6644-4208-89d6-ce489d87283e) ***Tips:*** \ \- Sometimes it is easier for the booster if you just note to pause the order than clicking the ''Pause'' button because you might forget to continue it.\ \- Requesting heroes, server, solo queue... only available for specific Boosting Pack\ \- Contacting us at livechat with any issue/request is always the best solution\ \- Remember to read our message so there will be no trouble during the service
# Why you should use our services? Why VikingDota's services are more expensive & safer than other competitors? ### Long History with Dota 2. We're among the first, most well-known & being most active when it comes to delivering Dota 2's service to our customers since 2013 when Dota 2 initially launched on Steam. We've always improved ourselves since then to give our customers the best and ever experiences when it comes to Dota 2 services with humble offers for our customers. Both new and old alike. ### We understand our customers' needs. With over 10 years in the gaming industry services, we've been through a lot of ups and downs throughout our career. We've met with an update that banned over 90K Smurf accounts including those accounts that sold to our customers, we also dealt with Valve's high intention of Smurf detectives over the past few years and counting. But despite all of the struggles, we at Viking always stay true to its core, by putting our customers first and foremost, putting on their shoes to see their perspectives and adapt to the situations at hand with farsight options on our services that later became a standard for other to follows. Our system has been thriving and shown no signs of stopping despite their best effort to hold us down with on-point solutions to fight back these changes and find a way to help out our customers. ### We have a return policy. Unlike other competitors, we at VikingDota value our customers and always on our best intentions to make things right for them with our straightforward rulesets and keep up-to-date situations. We'll never hide or shy away from the situations in which we are involved in your order. And if a bad thing ever occurs to your account, we will take full responsibility and follow our policy to do right by you, the customer of Viking. You can check out our policy [here.](/dota-2-boosting/account-banning-policy) ### Worldwide players from all across the globe. One of the best things about VikingDota is that we operate worldwide and have a worldwide range of pro players hailing from the United States to the SEA. Because of this, our players always know what to do over the demand server of our customers to yield the best results by following the server demand's tradition. We also let our players use a VPN (Virtual Private Network) to play on your order for extra safety to your account so you can care without the worry in the world, knowing that your order is being processed with great care and by players who know what they're doing. ### A seamless, friendly Order Tracking. Innovation is what makes us at VikingDota among the best at delivering our customers' orders. One of our early Innovations was making sure our customers stay up-to-date and can track their service easily & seamlessly through our system and it has still been our top priority throughout these years.

An example of our order tracking on Discord.

Now, with the help of Discord, we at Viking have achieved the most secure, private guarantee with player/user-friendly, and easy interaction between the customers and our players ever since. If you don't use Discord, you can always count on our web tracking to keep yourself up-to-date on your order. ### Quality over everything else. Our customers speak volumes about our dedication to our services, with over 10 years of working in the industry, we at Viking always strive to deliver the best quality of our services to the customers with monthly discount codes, a player-friendly tracking system, worldwide players with VPN usages for extra safety, and 24/7 support with multiple ways to approach our services.

A very satisfied customer reported at the end of our service

Your enjoyment & feedback are much more valuable to us than anything in this world has to offer. That's why with every satisfied order, rated by you, our customers bring out joy to us all working tirelessly to improve upon based on your experiences at Viking. # Boosting rules Please read it carefully before our pro players start boosting your order. **Q: Can I play on my account while the boost is active?** A: For MMR-related orders, you can play in the account when the booster is not working on it. But do not touch the Ranked mode, let our booster do what he does best or we will be facing a ban for having 2 players perform in a short amount of time. For maximum efficiency, you can also come up with a schedule for our booster to follow or contact him outright on the matter at hand. **Q: Can I reschedule while the boost is active?** \ \ A: Yes of course, but please keep in mind that our booster will need time to adapt, the faster you give us the schedule, the better. \ \ **Q: Do I need to turn off Steam Guard?** \ \ A: You don't need to turn off Steam Guard or Mobile Authentication, we only need codes to log in. Here is how we do it: \ \ **Q: A "booster" contacted me through private message (DM), should I reply?** \ \ A: No, since you can contact and exchanges throughout this ticket, we won't need to contact you elsewhere. As a matter of fact, if that ever occurs, please show us a screenshot of the conversation. For our booster's prohibited to contact you on his own term, he will get the Infringement he deserves. You can also visit our Other Question at this [Link](/dota-2-boosting/other-questions) for more F.A.Q. # Account banning policy What if we make your account banned? We have very clear policies to protect the interests of our customers. Ranked Dota 2 banning has been an issue for everyone since it is released. We-Viking have been taking every Order with our best, and thoroughness. But to keep everything running smoothly, we need your help too, our dear customers! From July 1st, 2020, for any kind of MMR boosting order (including MMR boosting, Medal boosting), you can only play unranked matches (all pick, turbo, ability draft...) while our boosters handling the order. Please understand for us, by this action, the booster himself and VikingDOTA will take full responsibility for your account. So that we can be able to take action on: 1. **Refund:** 100% of the payment you paid for the order which account gets Ranked matches banned 2. **Free Return**: an account with the same MMR. 3. **Other issues** that comes from our side. If you still want to play Ranked matches while the order is still on process, or you ignore our message/email warning about the play, we will take actions where: 1. Every Ranked matches you play will be counted : minus 30 MMR (-30 MMR ) on your target MMR or total MMR amount ( no matter if that game won or lost ) 2. Pause the order immediately if those games you play affect badly to the booster’s process . This will be based on your game’s performance: those game with high networth, k/d/a or poor networth, k/d/a – base on scoreboard result - will be considered affecting to the booster’s process. These games will cause the account to get massive reports. 3. Refunding will be considered at the paused of the order. Those orders getting Ranked games banned wont be refunded as you accepted our policy and we provided information about the boosting process. # Other questions Our Frequently Asked Questions by our customers ### **How safe is this? Will I be banned?** We have been working in boosting for many years, all of our boosters are experienced and we have strict rules in boosting, everything to make the boost look as natural as it can be. The boosting process is generally safe, but in some special cases, your boost order might be a bit riskier than usual (low MMR bracket, low behavior points, etc.). In that case, we will consult you on how to make it as safe as possible. ### **Will my items be safe?** We only need Steam ID + password + login code, we don't have access to either your phone or email, which is needed to confirm trading items out. About gifting, you need to be friends for over 30 days in Steam to gift the items out, as the orders on our site only work up to 2-3 weeks max, so you won't have to worry about this.\ \ On top of this, we always ask customers to re-secure their account after the service (changing password, generating new backup codes, etc.) just in case too. ### **Do I need to turn off Steam Guard?** You don't need to turn off Steam Guard or Mobile Authentication, we only need codes to log in. Here is how we do it * #### ***EMAIL STEAM GUARD CODE*** Steam * ***MOBILE AUTHENTICATOR CODE*** As you know the mobile auth code is changing every 10 seconds. To be able to log in customer's account without asking them the code for each time we work, we will generate a back-up codes list in the customer's account. This is how you generate a backup codes list for our boosters: ![](https://cdn.shopify.com/s/files/1/2312/2697/files/untitled_orig_grande.png?v=1507476540) ![](https://cdn.shopify.com/s/files/1/2312/2697/files/wechatimg6843_orig_grande.jpg?v=1507476570) ![](https://cdn.shopify.com/s/files/1/2312/2697/files/wechatimg6844_orig_grande.jpg?v=1507476588) ![](https://cdn.shopify.com/s/files/1/2312/2697/files/wechatimg6845_orig_grande.jpg?v=1507476607) ![](https://cdn.shopify.com/s/files/1/2312/2697/files/wechatimg6846_orig_grande.jpg?v=1507476623) ### What makes sure my account and items are safe? Our reputation is more important than your items or the account. We are much more interested in keeping our customers happy and satisfied so that can come back to us again or recommend our services to their friends. Moreover, stealing your account would be impossible if your account is secured by a mobile authenticator or family mode. To make yourself feel comfortable by giving us detailed information about your account, we encourage you to use the full advantages of Valve's mobile authentication system or family sharing mode. We do not require you to disable your steam guard or mobile authenticator while using our service. ### Could you let me know how long you'll work on my order? We aren't in a position to say how long exactly your account will be worked on. It depends on a few things that we have no control over such as the size of your order, the current amount of orders, and the availability of our players. **But don't worry, we promise it will be done ASAP!** ### What if I want to return your service, How can I do that? To ask for a return/refund for the service we provided, you can always create a ticket/Chat with us on our LiveChat or tag us inside your ticket's order at @Viking Support Team or @Viking Moderator on Discord and give us the details of your return/refund request. We've faced these cases more than we could count so don't be shy about taking the initiative. ### Will I get 100% of my money returned in case I want to return your service? Depending on the condition of the order, we will be more diverse and forward on how much you will get if that's the case. E.G. If it's untouched or the account got banned, we'll return/refund you the whole amount. But if you're halfway through the order progression, we will only return/refund 50% total value of the order. In any case, if there's a transaction fee involved, we won't be taking any amount of the fees and will be put on your charge. # How to hire a coach? To order a Dota 2 online coaching service on VikingDota website, follow these instructions: 1. Select the [Dota 2 coaching service](https://www.vikingdota.com/products/dota-2-coaching-service): Once you have accessed the website, you can browse the available services and select the Dota 2 coaching service.
2. Choose the coaching package: Once you have selected the Dota 2 coaching service, you need to choose the coaching package that suits your needs. You can select the number of coaching sessions you want, the duration of each session, and any other additional services that are offered within our package.
3. Add to cart: Once you have selected the coaching package, click on the "Add to Cart" button to add the service to your cart.
4. Review your cart: After adding the coaching service to your cart, you can review your cart to ensure that the package and other details are correct.
5. Proceed to checkout: Once you are satisfied with the coaching package and other details in your cart, click on the "Proceed to Checkout" button.
6. Provide personal and payment details: In the checkout page, you will be required to provide your personal details and paygate selection.
7. Place your order: Once you have provided all the necessary details, click on the "Place Order" button to submit your order, we recommend you choose Streamlab (paypal options). After that, you will receive an email confirmation that your order has been received along with an email instruction.

Following our payment instruction

8. Go to our order tracking: After your purchases, please go to our order [tracking websit](https://www.vikingdota.com/pages/order-tracking)[e](https://www.vikingdota.com/pages/order-tracking) so you can confirm your coaching schedule and other necessary details with your coach.
9. Attend coaching sessions: After confirmation, you can start attending your scheduled coaching sessions with a professional Dota 2 coach to improve your skills and gameplay. # How to duo play? To order a Dota 2 online duo-play service on VikingDota website, follow these instructions * Select the [Dota 2 duo-play service](https://www.vikingdota.com/products/duo-play): Once you have accessed the website, you can browse the available services and select the Dota 2 duo-play service.
* Choose the duo-play package: Once you have selected the Dota 2 duo-play service, you need to choose the duo-play package that suits your needs. You can select the number of hours you want to play with a professional player, and any other additional services that are offered.
* Add to cart: Once you have selected the duo-play package, click on the "Add to Cart" button to add the service to your cart.
* Review your cart: After adding the duo-play service to your cart, you can review your cart to ensure that the package and other details are correct.
* Proceed to checkout: Once you are satisfied with the duo-play package and other details in your cart, click on the "Proceed to Checkout" button.
* Provide personal and payment details: In the checkout page, you will be required to provide your personal details and paygate selection.
* Place your order: Once you have provided all the necessary details, click on the "Place Order" button to submit your order. After that, you will receive an email confirmation that your order has been received.

Follow our payment instruction

* Go to our order tracking: After your purchases, please go to our order [tracking websit](https://www.vikingdota.com/pages/order-tracking)[e](https://www.vikingdota.com/pages/order-tracking) so you can confirm your duo-play schedule and other necessary details.
* Play with a professional player: After confirmation, you can start playing with a professional Dota 2 player to improve your skills and gameplay. During the duo-play service, you can ask questions, receive advice, and learn from the professional player's gameplay tactics. # Payment methods On our website, we accept some payment methods, which are: * **Binance (Crypto)** * **Coinbase (USDT, USDC, BTC, ETH, Doge, Litecoin)** * **Paypal (Visa / Mastercard / Amex ...)** * Skrill, Webmoney * Steam Wallet Code * Steam Valued Items (DotA 2, CS:GO, PUBG...) * Vietnamese Domestic Bank (*M*ore information here) ## PAYMENT DETAILS: You will see all our payment methods when you check out. Click "Complete Order" to get an instruction email.
If you have any trouble while making a purchase, feel free to contact us via Live chat. We are online 24/7 and reply within minutes. # Vietnamese bank transfer Các phương thức thanh toán dành riêng cho khách hàng tại Việt Nam Khách hàng Việt Nam sử dụng dịch vụ tại **VikingDOTA** có thể thanh toán bằng những phương thức sau: ### **I. Chuyển khoản ngân hàng:** Khách hàng thanh toán qua tài khoản ngân hàng vui lòng chuyển khoản về 1 trong 2 số tài khoản sau: Chủ tài khoản: **Nguyễn Lê Hoàng** * Vietcombank: **0451000238925** (Chi nhánh Sở Giao Dịch) * Techcombank: **19026275923338** (Chi nhánh Ba Đình, Hà Nội) ### **II. Thanh toán ví điện tử Momo / ZaloPay / ShopeePay:** Khách hàng thanh toán qua ví Momo / AirPay vui lòng gửi tiền về sđt dưới đây: ZaloPay / Shopee Pay / MOMO: **0969806808 (NGUYEN LE HOANG)** ### **III. Thanh toán thẻ cào (Hiện tại chỉ chấp nhận thẻ Viettel)** Khách hàng thanh toán qua thẻ cào, thẻ game sẽ phải trả thêm phụ phí quy đổi, thông tin chi tiết như sau: * Thẻ Viettel, Vinaphone: **+20%** * Thẻ Mobi, Vietnamobile: **+25%** Khách hàng sau khi đặt đơn hàng vui lòng liên hệ qua fanpage hoặc hotline để gửi mã thẻ cào. Ngay sau khi khách thanh toán, dịch vụ của chúng tôi sẽ được thực hiện {% hint style="warning" %} **Lưu ý:** Khi chuyển tiền, vui lòng để lại số đơn hàng hoặc số điện thoại ở phần ghi chú (ví dụ: tt cho đơn hàng VKD2034 - 0912.438.xxx) * Sau khi nhân được tiền chuyển khoản, nhân viên chúng tôi sẽ liên hệ với bạn qua số điện thoại / Zalo để xác nhận thông tin và phục vụ. * Đơn hàng sẽ tự động bị hủy nếu sau 24 tiếng kể từ khi khách hẹn chuyển tiền mà không chuyển. {% endhint %} # Membership VikingDOTA's membership system has arrived and it is ready to award our most loyal customers. * Currently, the program consists of 8 different tiers, offering various bonus ViConis amounts & free services for loyal customers. By reaching the threshold of each level, your **VikingDOTA Wallet** account becomes automatically eligible for these Rewards. * The benefits of the loyalty program do not stop there. We made it possible for you to receive many other advantages when becoming our loyal customers. By using them, we provide you with the highest price % reduction and the lowest prices attainable! ## How to reach higher level * Your member tier will be changed once you reach the threshold and you will get ViCoins for each order that you made on our website. ![](https://4001285727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSHKauKo27VugKuWMdsdh%2Fuploads%2FVkgLX8KwdaxUCQnhiL0P%2Fab2d3da83b5ad59bac134ee12e7cd0a.png?alt=media\&token=67ed7d57-1bc5-4c6b-ae15-3089dfcfa99a) ## Membership Levels ### Herald * For new users creating an account on our website. * No bonus ViCoins ### Guardian * For all clients who have collected 8,000 ViCoins on our website. * Get 200 ViCoins bonus when you reach this level. ### Crusader * For all clients who have collected 20,000 ViCoins on our website. * Get 400 ViCoins bonus when you reach this level. ### Archon * For all clients who have collected 50,000 ViCoins on our website. * Get 1,000 ViCoins bonus when you reach this level. ### **Legend** * For all clients who have collected 100,000 ViCoins on our website. * Get 2,000 ViCoins bonus when you reach this level. * Priority customer care. ### **Ancient** * For all clients who have collected 150,000 ViCoins on our website. * Get 3,000 ViCoins bonus when you reach this level. * Priority customer care. * 1 free Phone Number ### **Divine** * For all clients who have collected 250,000 ViCoins on our website. * Get 5,000 ViCoins bonus when you reach this level. * 5 free Phone Number * VIP customer care. ### **Immortal** * Super VIP customer care. * For all clients who have collected 500,000 ViCoins on our website. * Get 10,000 ViCoins bonus when you reach this level. * 10 free Phone Number. * Free recovering service. # Discord Help Center It's the easiest way to solve your order issues
Due to a large number of client messages (on all projects that we are running), from Aug 1st, 2022, we will focus on supporting customer problems through a single channel: **VikingEsports Help Center** via Discord. {% embed url="" %} *Click here to join our Help Center* {% endembed %}
### **​How to raise a Support Ticket?** 1. Click the button that matches your problem below to open a new ticket 2. Write the issue & PIC will be assigned to your ticket asap. 3. Close the ticket by the Manager when the issue is solved. # Terms & Conditions *`Last updated: August 4th, 2023`* **Superity PTE. LTD.** a limited company, founded in Singapore, ("us", "we", or "our") operates the website (the "Service"). These Terms and Conditions set forth the main terms and conditions applying to and governing the usage of the Service. In order to provide any services via using the **Superity PTE. LTD.** platform you must agree to the terms and conditions that are set forth below. Please read the following Terms and Conditions carefully before using the Service. If you disagree with the Terms and Conditions, you cannot use the Service. These Terms and Conditions apply to any use of the Service. ## 1. Definitions 1.1. **Superity PTE. LTD.** (also referred to as "we", "our" or "us") - a limited company incorporated and registered under the laws of Singapore. 1.2. VikingDOTA Services - services that **Superity PTE. LTD.** provides, including provision and maintenance of the website, customer support, communication, and other similar services. 1.3. VikingDOTA - a website offering Dota 2 Accounts, Services, Skins, Items & physical goods. 1.4. Customer (also referred to as "you" or "your") - a person requesting assistance in a video game by using the VikingDOTA. 1.5. Digital Service - any non-physical service we provide to the Customer on VikingDOTA. ## 2. Using VikingDOTA Services VikingDOTA provides the following services: 2.1. **Dota 2 Account**: We offer Dota 2 accounts for sale. These accounts are for personal use only and may not be resold. 2.2. **Dota 2 Services**: We offer Dota 2 boosting services, where our team of experienced players will improve your Dota 2 rank. 2.3. **Coaching Services**: We provide coaching services to help you improve your Dota 2 gameplay. 2.4. **Dota 2 Skins Market**: We offer a marketplace for Dota 2 in-game skins. Transactions are subject to our Skin Marketplace Terms and Conditions. 2.5. **Dota 2 Merchandise**: We sell Dota 2 merchandise, including apparel and accessories. VikingDOTA may send you promotional codes on a per-promotion basis. Promotional code credit can be applied towards payment on completion of a Digital Service or other features or benefits related to the service and/or a Third Party’s service and are subject to any additional terms that are established on a per promotional code basis. Expiration dates of promo codes will be reflected in VikingDOTA once you have applied the promo code to your account. VikingDOTA reserves the right to cancel any promotional code at any time for any reason. This includes but is not limited to if VikingDOTA deems that codes are being used in an unlawful or fraudulent manner, those issued mistakenly, and those that have expired. ## 3. Payments 3.1. You can pay for our services with a card or other payment methods as and when available through VikingDOTA. 3.2. Payments for services and products offered on VikingDOTA are processed securely through trusted payment providers. Users are responsible for all applicable taxes and fees. 3.3. When making payments via VikingDOTA, we may ask for additional data from you to verify the payment method. 3.5. VikingDOTA will be responsible for the functioning of our website payment methods and provide support in resolving problems. The resolution of disputes related to VikingDOTA also takes place through us. For payment support services please contact: . Inquiries submitted by e-mail or VikingDOTA will receive a response within ten business days. VikingDOTA will resolve payment-related complaints and applications within 20 business days. ## 4. Ordering and Cancelling ### 4.1 Placing an order * To place an order on VikingDOTA, you must be a registered user and follow the instructions provided on the website. By placing an order, you acknowledge that you are entering into a legally binding contract with VikingDOTA. * You agree to provide accurate and complete information when placing an order, including payment information, contact details, and any other required information. * VikingDOTA reserves the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspicion of fraudulent activity. ### **4.2. Pricing and Payment** * All product and service prices are listed in the currency specified on the website. Prices may be subject to change without notice. * Payment for orders is processed securely through trusted payment providers. You agree to pay all applicable fees and taxes associated with your order. ### **4.3. Order Confirmation** * Upon successful placement of an order, you will receive an order confirmation via email. This confirmation will include details of your order, including the products or services ordered, pricing, and estimated delivery or completion times. ### **4.4. Cancellation and Refunds** * **Cancellation by User**: You may cancel your order before it is processed by contacting our customer support team. Refunds for canceled orders will be issued according to our [Refund Policy](#4.5.-refund-policy). * **Cancellation by VikingDOTA**: VikingDOTA reserves the right to cancel an order for reasons including but not limited to unavailability of products or services, pricing errors, or suspicion of fraudulent activity. In such cases, you will be notified, and a refund will be issued if applicable. ### **4.5. Refund Policy** * Due to the nature of VikingDOTA’s products (non-tangible digital goods), it is not possible to “return” the product therefore we DO NOT offer a refund after the purchase is made. If your order has not started you are eligible for a partial refund (60%) or store credit for the amount paid to us. * Once the service has started, you are no longer eligible to receive a refund. If service is not completed by Vikingdota.com you have the right to receive store credit fitting what is missing from your service. ### **4.6. Delivery and Completion** * The delivery or completion times for products and services purchased on VikingDOTA will be specified in the order confirmation. While we make every effort to meet these times, they are estimates and not guarantees. Delays may occur due to unforeseen circumstances. * You agree that partial delivery or completion of an order may occur if the products or services are available in parts. In such cases, you will be notified. ## 5. **Limitation of Liability** 5.1. VikingDOTA, its affiliates, officers, directors, employees, agents, and partners (collectively referred to as "VikingDOTA"), shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, use, goodwill, or other intangible losses, whether incurred directly or indirectly, even if VikingDOTA has been advised of the possibility of such damages, arising from: 5.1.1. any direct or indirect property damage or monetary loss; 5.1.2. loss of profit; 5.1.3. loss of business, contracts, contacts, goodwill, reputation, and any loss that may arise from interruption of the business; 5.1.4. loss or inaccuracy of data; and 5.1.5. any other type of loss or damage. 5.2. VikingDota.com's liability shall be limited to the fullest extent permitted by applicable law. ## 6. Termination VikingDota.com reserves the right to terminate or suspend user accounts and access to the Website for violations of these Terms and Conditions. ## 7. Amendments to the Terms and Conditions 7.1. If any substantial amendments are made to the Terms and Conditions, then you will be notified by e-mail or VikingDOTA notifications. If you continue using VikingDOTA, you will be deemed to accept the amendments. ## 8. Final Provisions The Terms and Conditions will be governed by and construed and enforced in accordance with the laws of Singapore. If the respective dispute resulting from the Terms or Agreement cannot be settled by the negotiations, then the dispute will be finally solved in a court of general jurisdiction of Singapore. If any provision of the Terms and Conditions is held to be unenforceable, the parties shall substitute for the affected provision an enforceable provision that approximates the intent and economic effect of the affected provision. *Date of entry into force of the Terms and Conditions: 21 February 2016.* # Contact us Thank you for using our service. If you need any help, feel free to contact us via Live Chat on the website. We provide quick and efficient service via Live Chat. If you can't connect to us via the website Live Chat, please contact us the below information: ### 1. Discord Help Center (preferred) It's the most efficient & fast way to contact our team and get your problem solved. {% content-ref url="/pages/UHUxiuMNKPfiVyc8ieLF" %} [Discord Help Center](/information/discord-help-center) {% endcontent-ref %} ### 2. Company Contact * Company: **Superity PTE. LTD.** * Address: **138 Robinson Road #02-50 Oxley Tower Singapore (068906)** * Mailbox: **** ### 3. Social Accounts * Fanpage: [**https://www.facebook.com/vikingdota2**](https://www.facebook.com/vikingdota2) * Instagram: [**https://www.instagram.com/vikingesportsllc**](https://www.instagram.com/vikingesportsllc) * Youtube: [**https://www.youtube.com/@VikingEsports**](https://www.youtube.com/@VikingEsports) # Tipping Feel satisfied with our service and supporting? If you feel really satisfied with our service or staff, you can tip us here: {% embed url="" %}

Thank you for the tips

Every support of you will encourage us to deliver better service to our customers. Have a great day & thank you so much!