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Warranty Policy

"Warranty" is hereby defined as a product purchased attached to an account purchase.

I. Warranty Information & Packages

Every account purchased on VikingDota.com is covered by a "standard warranty".
The standard warranty protects you from an account recalled by the original owner or a ban because of our company. In the event of your account becoming unplayable, we will offer store credit which can be used towards any product on our website or the exchange/refund (depending on your warranty package).
Our standard warranty only covers recalls by the original owner and bans that are our fault. Third-party programs, in-game behavior, account sharing, or any other form of negligence are not covered. Also, this warranty does not transfer to any other parties and any attempt to sell or trade your account will void our warranty.
Standard Warranty is free for all Dota 2 Accounts on VikingDota.com
In addition, we are offering 2 paid warranty packages: Silver Care & Gold Care. We have a very clear policy for return/refund after purchase. It depends on the warranty pack that you buy along with the account. Check it out below.
Features
STANDARD
SILVER CARE
GOLD CARE
PRICE
Free
+10%
+25%
COVERING PERIOD
7 days
30 days
360 days
GENERAL FEATURES
Safe Guarantee (No VAC, LP, Ban Warning or any other restrictions)
✔️
✔️
✔️
Information Instant Delivery
✔️
✔️
✔️
Full Access (Account, Email)
✔️
✔️
✔️
CUSTOMER SUPPORT
Log in & Start playing
✔️
✔️
✔️
Change information (Email, Password)
✔️
✔️
✔️
Owner Verification
Once
Twice
Twice
REFUND/EXCHANGE
Can't find game/play Dota 2
Full refund
Full refund
Full refund
Get banned (By our fault)
Full refund
Full refund
Full refund
Get banned (By your fault)
Support to write ticket
Support to write ticket
Support to write ticket
Owner verification when adding game/payment methods
Steam support ticket only
Steam support ticket only
Steam support ticket only
Totally Untouched
1:1 Exchange or Full Refund in 2 days 80% refund from 3rd day onward
1:1 Exchange or Full Refund in 7 days 90% refund from 8th day onward
1:1 Exchange or Full Refund in 30 days 90% refund from 31st day onward
Play game only
No exchange / refund
Buy back at seller price (<=60% website)
Buy back at seller price (<=80% website)
Account lost (Can't recover)
1:1 Exchange same price account within the warranty period.
1:1 Exchange same price account or full refund within the warranty period.
1:1 Exchange same price account or full refund within the warranty period.
Warranty does not cover bans, mutes, punishments, lost wealth on accounts, stat damage, champions loss, points loss, gold loss, item loss, name losses, vac-bans and more. Warranty solely applies to the purchase value of the account, it does NOT insure any other damages to your account in any form.

II. Frequently Asked Questions

If I added a credit card & got locked, what should I do?
I'm not interested in the account, can I return it?
In case the account is totally untouched (not played any games, no wallets/funds/games added), depend on the warranty pack, you can return the account for an 1:1 exchange or full refund.
But remember after a certain amount of time, we can only be able to issue a partly refund on the totally untouched account.
I already played some games in the account, am I able to return it?
If you only play games in the account (not adding anykind of wallets/funds/games), depend on the warranty pack, we won't be taking back the account or can consider buying back at seller price.
I lost the account after 3 months, what's now?
During the eligible time for recover (7 days/30 days/360 days for Standard/Silver Care/Gold Care), if the account is lost and we can't recover it for you, we can give you a 1:1 exchange or issue a full refund depend on the situation.
For any other issue that not covered in warranty terms, VikingDota will work with the customer to find the best solution. VikingDota will be the one who have the final decision on it.