Other questions
Our Frequently Asked Questions by our customers
Last updated
Our Frequently Asked Questions by our customers
Last updated
We have been working in boosting for many years, all of our boosters are experienced and we have strict rules in boosting, everything to make the boost look as natural as it can be. The boosting process is generally safe, but in some special cases, your boost order might be a bit riskier than usual (low MMR bracket, low behavior points, etc.). In that case, we will consult you on how to make it as safe as possible.
We only need Steam ID + password + login code, we don't have access to either your phone or email, which is needed to confirm trading items out. About gifting, you need to be friends for over 30 days in Steam to gift the items out, as the orders on our site only work up to 2-3 weeks max, so you won't have to worry about this. On top of this, we always ask customers to re-secure their account after the service (changing password, generating new backup codes, etc.) just in case too.
You don't need to turn off Steam Guard or Mobile Authentication, we only need codes to log in. Here is how we do it
Steam
MOBILE AUTHENTICATOR CODE
As you know the mobile auth code is changing every 10 seconds. To be able to log in customer's account without asking them the code for each time we work, we will generate a back-up codes list in the customer's account. This is how you generate a backup codes list for our boosters:
Our reputation is more important than your items or the account.
We are much more interested in keeping our customers happy and satisfied so that can come back to us again or recommend our services to their friends.
Moreover, stealing your account would be impossible if your account is secured by a mobile authenticator or family mode. To make yourself feel comfortable by giving us detailed information about your account, we encourage you to use the full advantages of Valve's mobile authentication system or family sharing mode.
We do not require you to disable your steam guard or mobile authenticator while using our service.
We aren't in a position to say how long exactly your account will be worked on. It depends on a few things that we have no control over such as the size of your order, the current amount of orders, and the availability of our players. But don't worry, we promise it will be done ASAP!
To ask for a return/refund for the service we provided, you can always create a ticket/Chat with us on our LiveChat or tag us inside your ticket's order at @Viking Support Team or @Viking Moderator on Discord and give us the details of your return/refund request. We've faced these cases more than we could count so don't be shy about taking the initiative.
Depending on the condition of the order, we will be more diverse and forward on how much you will get if that's the case. E.G. If it's untouched or the account got banned, we'll return/refund you the whole amount. But if you're halfway through the order progression, we will only return/refund 50% total value of the order. In any case, if there's a transaction fee involved, we won't be taking any amount of the fees and will be put on your charge.
